Contacting Support
For issues in accessing a subscribers webinar event
call (775) 747-8404 or e-mail OHsupport@aiqsystems.com
For issues with AIQ TradingExpert Pro
e-mail support@aiqsystems.com
How do I add Dale's groups and list file to AIQ TradingExpert Pro?
- Click on the file LSTDALE.lis and save this file to your /wintes32 folder.
- Launch AIQ Data Manager, in the list pull-down box on the toolbar, select LSTDALE
- From the Menu, select List, Find & Create
- Any missing tickers from LSTDALE will be displayed. You can add these using the Do Lookup from your Historical Data CD and/or from the myTrack Online.
- Click on Utilities, Compute Group Sector Indices. Choose LSTDALE and click OK.
I've lost the subscribers password to the archive or the webinar room
E-mail OHsupport@aiqsystems.com and provide your name and registered e-mail address.
For issues in accessing a subscribers webinar event
call (775) 747-8404 or e-mail OHsupport@aiqsystems.com
For issues with AIQ TradingExpert Pro
e-mail support@aiqsystems.com
Options Hunter Support FAQ
How do I add Dale's groups and list file to AIQ TradingExpert Pro?
- Click on the file LSTDALE.lis and save this file to your /wintes32 folder.
- Launch AIQ Data Manager, in the list pull-down box on the toolbar, select LSTDALE
- From the Menu, select List, Find & Create
- Any missing tickers from LSTDALE will be displayed. You can add these using the Do Lookup from your Historical Data CD and/or from the myTrack Online.
- Click on Utilities, Compute Group Sector Indices. Choose LSTDALE and click OK.
I've lost the subscribers password to the archive or the webinar room
E-mail OHsupport@aiqsystems.com and provide your name and registered e-mail address.
Problems viewing the archive
For Adobe Flash Support
click here
I have installed Adobe Flash Player but still don't see any Flash content. What is wrong?
The most common reasons that Flash content fails to display are:
Restricted User accounts are unable to display Flash Player content
After successful installation under the Windows Administrator account, Restricted User accounts are unable to display Flash Player content. This issue has been reported on Microsoft Windows XP Service Pack 2 systems and occurs sporadically. It may also affect other versions of Windows, such as Windows 2000.
If you installed Flash Player 8.0.24.0 prior to April 6, 2006, then you must remove it using the Flash Player uninstaller released on May 11, 2006. Remove Flash Player using the instructions in How to uninstall the Adobe Flash Player (TechNote 14157).
Flash Player detection failure with websites that use VBScript detection
Websites that use VBScript detection for Flash Player may fail in Microsoft Internet Explorer. This VBScript detection issue is resolved by running the Flash Player uninstaller released on May 11, 2006 (version 3.0.0.17) or later, and reinstalling the latest Flash Player. For more information regarding this issue, see Flash Player detection failure with websites that use VBScript detection (TechNote 7d1862a).
Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. To find out more about this issue, see Flash movies do not appear after installing the Flash Player (TechNote 19091).
Internet Explorer Settings on a Macintosh
On Mac OS, there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display, and then ensure that the Enable Plug-ins option is selected.
Internet utilities blocking ActiveX
Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you can't view Flash movies in Internet Explorer.
For Adobe Flash Support
click here
I have installed Adobe Flash Player but still don't see any Flash content. What is wrong?
The most common reasons that Flash content fails to display are:
Restricted User accounts are unable to display Flash Player content
After successful installation under the Windows Administrator account, Restricted User accounts are unable to display Flash Player content. This issue has been reported on Microsoft Windows XP Service Pack 2 systems and occurs sporadically. It may also affect other versions of Windows, such as Windows 2000.
If you installed Flash Player 8.0.24.0 prior to April 6, 2006, then you must remove it using the Flash Player uninstaller released on May 11, 2006. Remove Flash Player using the instructions in How to uninstall the Adobe Flash Player (TechNote 14157).
Flash Player detection failure with websites that use VBScript detection
Websites that use VBScript detection for Flash Player may fail in Microsoft Internet Explorer. This VBScript detection issue is resolved by running the Flash Player uninstaller released on May 11, 2006 (version 3.0.0.17) or later, and reinstalling the latest Flash Player. For more information regarding this issue, see Flash Player detection failure with websites that use VBScript detection (TechNote 7d1862a).
Pop-up blockers blocking Flash
The most common cause of Flash movies failing to display is the presence of pop-up/ad blocker software that specifically targets Flash content. To find out more about this issue, see Flash movies do not appear after installing the Flash Player (TechNote 19091).
Internet Explorer Settings on a Macintosh
On Mac OS, there is a setting in Internet Explorer to enable plug-ins. This setting is located in the Explorer > Preferences menu of the browser. In the Preferences dialog box, select Web Content under Browser Display, and then ensure that the Enable Plug-ins option is selected.
Internet utilities blocking ActiveX
Some Internet utilities, such as Norton Internet Utilities, perform functions similar to a firewall and may restrict viewing of ActiveX controls. You need to ensure that your firewall or utility settings are set to allow ActiveX controls or you can't view Flash movies in Internet Explorer.